What follows is my professional explanation as to why we users have such a difficult time understanding as to how to use computer applications.
When you build a house, the first person you consult is a certified home architect. Even though they are in the house building trade, you wouldn’t go to a carpenter, or an electrician, or a plumber because they don’t know all your city’s environmental housing codes. The tradesmen don’t draw up the blueprints either. Each performs their respective jobs by what the architect’s blueprint dictates.
Like designing a new house, businesses that want a computer application built, should also see a certified application design architect first. Just because some smoe went on YouTube, or went to Barnes and Noble to learn how to write HTML software, does not make him qualified as a computer architect any more than an electrician is a home’s architect. Because there are no third-party blueprint design safeguards in the computer industry many applications are designed incorrectly by unqualified personnel.
The house architect must receive the city’s stamped-sealed approval before he has his second meeting with the homeowner-to-be. The first blueprint page the house architect shows is the master layout. This blueprint identifies only each named room within the outer walls of the future home such as the: kitchen, master bedroom, dining/living room and so on. Everyone from Maine to California are familiar with these names and know what each room’s purpose is.
To go one step further, the home has been built and the homeowner and family members have moved into their home. Soon after, they fortify their home complete with all the functional items they need for their living comfort. For example: hammers, nails and screwdrivers would be stored in the garage; food-stock items and toothpicks would be stored in the kitchen; underwear and socks would be stored in bedrooms; and toothbrushes and toilet paper would be stored in bathrooms.
As to computer applications we users are its residents, as well. What is different here is the application designers fortified our computer house. One problem is that on their main blueprint pages, they fail to clearly identify all their rooms and even if they did, by their labels used to identify, not all people from Maine to California would recognize their specific purposes.
Many applications display their like named hammers, toothpicks and toilet paper labels on their home pages, which shouldn’t be there, any more than house architects would show pictures of their true named hammers, toothpicks and toilet paper on their first blueprint page.
To add more complications, applications show in their like named kitchens that our underwear is to be found inside its microwave; and our toothbrushes are located in their like named garages. To find these items, we computer homeowners are bumping into walls because of their illogical design.
All business owners need to have their IT personnel properly trained. A good starting point to identify the different skill levels, is to contact the “Institute for the certification of Computer Professionals” that has been in the testing and certification business since 1973. By accessing their site, the business owners can learn of the different job descriptions in the computer field and their related career path time and skill requirements. After passing the related tests, their IT personnel are then certified and registered with their specific skill.
Everyone benefits when IT personnel obtain their certifications. The business owners’ benefits because as a holder, they adhere to good business practices. IT personnel benefit as they design systems logically and program code by adhering to basic data processing fundamental principles. As a result, the public benefits because they can more easily use their applications.
When you find an application is difficult to use, it’s not because of your self-imposed ignorance. It’s them, whose illogical designed applications that made you think this way. Whenever possible, inform the application owners what you think of their site.
Leonard Rattini, CCP (ICCP Registration Number: 010592)